MIT OpenCourseWare | Sloan School of Management | 15.821 Listening to the Customer, Fall 2002 | Home [http://ocw.mit.edu/OcwWeb/Sloan-School-of-Management/15-821Listening-to-the-CustomerFall2002/CourseHome/index.htm] - 2005-11-22 09:39:34 - public:Yabalicious CustomerRelations, CustomerSatisfaction, CustomerService, CustomerSurvey, CustomerExpectations - 5 | id:52842 -
Choosing the Best Method for Listening to the Customer [http://www.isixsigma.com/library/content/c031124a.asp] - 2005-11-20 12:51:00 - public:Yabalicious CustomerExpectations, CustomerRelations, CustomerService, CustomerSurvey - 4 | id:52848 -
ยป Return Customer [http://www.returncustomer.com/] - 2005-11-13 10:01:41 - public:Yabalicious customer, CustomerService, CustomerSatisfaction, CustomerRelations, CustomerExpectations - 5 | id:52853 -
Newsletter on Managing Customer Expectations and Delivering Superior Service [http://www.nkarten.com/newslet.html] - 2005-09-06 08:27:42 - public:Yabalicious consulting, customer, CustomerExpectations, CustomerSatisfaction - 4 | id:52869 -