A five-step framework In summary, the five steps that we will walk you through are: Ask rich questions, not dumb questions Write a codebook Code your data Map your data Form your personas

Fast forward to 2023, and there is a new zeitgeist around complexity and systems change. Depending on who you are, dear reader, I’m either late to the zeitgeist, or in the vanguard, but it basically boils down to this: We need to stop trying to design the solution, and instead design for the conditions that enable the emergence of many solutions. Fostering more, quality and trusted relationships is a critical enabler of that emergence. For the catalysers of complex system change (often government), that means starting to value relationships as a key outcome.

Time/Difference/Relationships vs Head/Heart/Hands (Logical/Metaphor/Literal)

When you fail to reach a challenging goal, say, saving a certain amount of money each month or getting to the gym a certain number of times a week, it can be tempting to just give up on the plan entirely. But new research shows that building some flexibility into that plan can actually improve your chances of success. In this episode of Choiceology with Katy Milkman, we look at how mulligans, skip days, cheat meals, and get-out-of-jail free cards are important strategies for sticking to your long-term goals.

MATE tool

Highlighting the important role of marketing in encouraging sustainable consumption, the current research presents a review of the academic literature from marketing and behavioral science that examines the most effective ways to shift consumer behaviors to be more sustainable. In the process of the review, the authors develop a comprehensive framework for conceptualizing and encouraging sustainable consumer behavior change. The framework is represented by the acronym SHIFT, and it proposes that consumers are more inclined to engage in pro-environmental behaviors when the message or context leverages the following psychological factors: Social influence, Habit formation, Individual self, Feelings and cognition, and Tangibility. The authors also identify five broad challenges to encouraging sustainable behaviors and use these to develop novel theoretical propositions and directions for future research. Finally, the authors outline how practitioners aiming to encourage sustainable consumer behaviors can use this framework.

The use of a “choice triad” model that encompasses choice posture, choice architecture, and choice infrastructure can help bridge disciplinary gaps. • The triad can be employed throughout the design process, supporting diagnostic, generative, and evaluative design activities. • Together these lenses can shift policymakers’ attention beyond public health outputs alone toward designing and maintaining conditions that allow solutions to flourish (condition design).

Life experiences are significant events or transitions that often require interactions and touchpoints with multiple Federal agencies and even levels of government. Too often, people have to navigate a tangled web of government websites, offices, and phone numbers to access the services they depend on. Government needs to better meet people where they are and be responsive to how they navigate these moments. The “life experience” organizing framework requires a new model of the Federal delivery system working together—within agencies, across agencies, even across levels of government — driven by customer (“human-centered design”) research, rather than within bureaucratic silos and pre-conceived solutions, to solve problems. Below are the Life Experiences that have been designated for collective government-wide improvement efforts.

What is the best medium for communicating with consumers? It depends on the content, according to the latest research from Wharton marketing professor Jonah Berger.

Improve Adherence to Health Tech. Solutions The Adherence Canvas is a tool to guide and measure the consideration of adherence to improve it during the design and development of medical technology.

Hi, I'm Robert I hope this concept card is useful for you and helps you add a new tool to your toolbox. As someone who helps teams develop products, services and experiences, I did not see many open resources out there that combine behavioral science with other strategy and design processes, so I decided to take my experience and create frameworks and boards to share for free. If you have questions on the framework you can connect with me on Linkedin or see my website.

Chapter 1|7 pages Introduction Abstract Size: 0.09 MB Chapter 2|38 pages Sequential Techniques Of Social Influence Abstract Size: 0.20 MB Chapter 3|19 pages Techniques Involving Egotistic and Self-Presentation Mechanisms Abstract Size: 0.13 MB Chapter 4|34 pages The Role of Wording the Request Abstract Size: 0.19 MB Chapter 5|34 pages Interaction Dynamics and the Surprise Factor Abstract Size: 0.36 MB Chapter 6|26 pages Techniques of Social Influence Using Mood and Emotion Abstract Size: 0.17 MB Chapter 7|10 pages A Few More Issues and Final Remarks Abstract

An open source collection of Design Principles and methods.

To get the brain to accept a story which explains why a consumer bought a product, it needs information presented in a particular way. The best way to deliver this information is to explain a customer’s anxieties, motivations, purchase-progress events, and purchase-progress situations. When combined, they form what I call Characters.

Sir Humphrey, incensed that Hacker is pushing ahead with his “Grand Design”, delivers a masterclass in how to conduct a government opinion poll.

We built this database containing our favorite 200+ Behavioral Design resources, tools, and guides to celebrate our recent 200th newsletter anniversary. Given that we’ve shared over 1,900 pieces of Behavioral Design content over the years, we can say that we know our stuff – but in the end, we’ve just created here what we wish existed. Hope you like it too!

Wow - detailed and useful guide to creating a strategy

Eight archetypes of gamification emerged from the analysis of health-related mobile apps: (1) competition and collaboration, (2) pursuing self-set goals without rewards, (3) episodical compliance tracking, (4) inherent gamification for external goals, (5) internal rewards for self-set goals, (6) continuous assistance through positive reinforcement, (7) positive and negative reinforcement without rewards, and (8) progressive gamification for health professionals. The results indicate a close relationship between the identified archetypes and the actual health behavior that is being targeted.

Behavior Audit - user journey Miro board

BC patterns are a collection of reoccurring solutions used in Behavioural Design to change people’s behaviour. They are patterns that designers, change makers and problem solvers can consider when solving people problems and designing behaviour change.

Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.

We have identified 30 “elements of value”—fundamental attributes in their most essential and discrete forms. These elements fall into four categories: functional, emotional, life changing, and social impact. Some elements are more inwardly focused, primarily addressing consumers’ personal needs.

Here are some genius ideas which most people don't know. This USB drive displays how much of its storage is being used. This hot sauce bottle allows people to adjust the spice level. This elevator has a call button 30 feet away so the doors will be open by the time you get to them. This bathroom door handle has a built-in hand sanitizer dispenser. This pill bottle lid tells you when you last opened it. This fence is shaped to create seating. Shop has light settings so you can see how good/bad your outfit will look at different times of day. In Rwanda the stoplights have the seconds until the light changes on them. These batteries have a micro USB port to charge them.

A recent meta-analysis looked like good news for the effectiveness of “nudge“ theory. Does a new set of rebuttal letters throw the whole idea into doubt?

A team that included writers, designers, scientists and educators worked together to put together the package of images the public saw, and the alt text was not an afterthought, Rhue said. He said the team had a relatively short period of time to produce those descriptions. He only saw the photos a week before the public did. But they had spent the previous two years discussing accessibility and working with a consulting agency to create an alt text stylebook. During that process, they practiced writing descriptions and learned what didn’t work. “I had thought that brevity was a really important thing. That’s a common misconception,” Rhue said. He pointed to the saying “a picture is worth a thousand words” and said the recent images required more words than that to fully capture them. “There were more than 1,000 words written about each of those pictures, and we could keep going.”