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User-Feedback Requests: 5 Guidelines
Customer research. Here are 7 places to find exactly what your customers want
7 customer research sources: 1/ Media Kits 2/ Google Scholar 3/ Amazon Reviews 4/ The New Forums 5/ Comment Sections 6/ Customer Data 7/ Interviews
Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It) | by Jared M. Spool | Noteworthy - The Journal Blog
Ethnography on the Internet - what´s next? - Antropología 2.0 Blog
How do I delete my search history? And other questions | The Behavioural Insights Team
Scotland: Mountain Dew’s epic advertising fail
Unfortunately for Mountain Dew The Scotsman didn’t include the fact that “chug” means “masturbation” in this particular part of the UK. And now, as Vice reports, the soft drink brand is being mercilessly ripped on Twitter for inadvertently telling everyone that they’re chronic masturbators. On Monday the company tweeted a .gif of a guy madly downing a bottle of Mountain Dew, with the slogan “epic thrills start with a chug”.
How nonprofits can measure what matters in Google Analytics
How to Use Google Analytics: Getting Started | Social Media Examiner
Getting Started With A/B Testing: A Beginner's Guide From the Pros
How To Steal Your Competitor's Social Media Followers
Card Sort Analysis Best Practices (pdf)
Harris Interactive: Number of Cyberchondriacs Increases
Polling firm Harris Interactive has released the latest edition of an ongoing poll measuring the number of people who turn to the Internet for healthcare-related information. Analysis by Fard Johnmar of HealthCareVox.