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User-Feedback Requests: 5 Guidelines
[https://www.nngroup.com/articles/user-feedback/?utm_source=Alertbox&utm_campaign=cada434c18-EMAIL_CAMPAIGN_2020_11_12_08_52_COPY_01&utm_medium=email&utm_term=0_7f29a2b335-cada434c18-24361717] - - public:weinreich
Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It) | by Jared M. Spool | Noteworthy - The Journal Blog
[https://blog.usejournal.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it-fe7a132f4430] - - public:weinreich