Facilitation Means Designing Conversations - Daniel Stillman - Medium
5Es of Experience Design: ENTICE, ENTER, ENGAGE, EXIT, EXTEND When you design a meeting as an experience, keep the 5Es framework as 5 “phases” of the experience in mind. Ask yourself: How might I entice people to join the meeting, how to get them to enter the conversation, how best to engage the participants, how to exit on the right note and how to extend the action to maintain momentum. I’ll guide you through these five phases with tools and case studies, so you can apply them at your work.
The Remote Design Sprint Guide — The Design Sprint
Presenting your design to stakeholders - UX Collective
The Humanitarian Innovation Guide
The Humanitarian Innovation Guide is a growing online resource to help individuals and organisations find their starting point and navigate the humanitarian innovation journey.
Co-design: from expert- to user-driven ideas in public service design: Public Management Review
The First Rule of Human Risk is... - Human Risk
I’m often asked for my top tips for managing Human Risk. Over the next five weeks, I’m going to reveal the Five Rules of Human Risk, beginning, appropriately enough with the first: Rule 1: Human Risk can be managed but not eliminated On the face of it, this is a statement of the blindingly obvious. Yet it is fundamentally important; if we really want to manage Human Risk, then we need to accept that we can’t control every aspect of human decision-making. No matter how hard we try.
A Favorite User Research Trick - Jared M. Spool - Medium
Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX
How to co-design with young Victorians
Co-design with young people is the act of co-creating alongside stakeholders and young people to ensure that the results of the design meet the needs of those young people. Here are four key resources for background information to co-design. Download this visualisation (PDF, 4.3 MB) to learn where co-design sits on the spectrum of approaches to program design Use this template (PDF, 13 MB) as a reminder for the five principles of co-design This article contains historical and modern case studies of co-design in action The Outer East Children and Youth Area Partnership Co-design [OECYAP] has created a detailed resource of the theoretical and practical workshop content by co-design expert, Ingrid Burkett
Lost in translation: Epic goes to Denmark - POLITICO
an interesting case study, even outside of the IT issues, of what can happen when something designed for one culture is not adapted appropriately for another. From the very beginning, they should have had Danish doctors, nurses and designers involved in identifying the modifications that needed to be made. Just translating the words is not sufficient (and even that didn't seem to work very well).
[Template] UX Guide to Project Kickoffs | Trello
A comprehensive UX guide to project kickoffs – UX Collective
How to Lead Design Thinking When People Aren’t Familiar with It
Google Design Sprint Kit - how to
The Design Sprint Kit is an open-source resource for design leaders, product owners, developers or anyone who is learning about or running Design Sprints. Whether you are new to Design Sprints and gaining buy in for your first Sprint, or an experienced Sprint facilitator looking for new methods, this site will help you learn, plan, and contribute to the Design Sprint Methodology.
Checklist for Checklists - Project Check
Behavioral Economics: Are Nudges Cost-Effective? | UCLA Anderson School of Management
Resources | Design Council
Are You Solving the Right Problems? HBR
New Service Design Templates – Personas and Service Blueprint
How watching a short clip from a Tom Hanks movie saved one company £1.5 million — Fluxx Studio Notes — Medium
Here’s one way to deal with things : show them a clip from the film Apollo 13. Specifically, the bit where the crew on board the lunar module are facing imminent suffocation due to a faulty air filter, so the scientists on the ground are forced to make a ‘square peg fit a round hole’ with whatever is available to the astronauts. I showed the clip to one client team I was working with, who were all blockers and no action. Before watching the clip the team was fatalistically resigned to business as usual. They didn’t like it, but they accepted it. Business as usual was a six month requirement gathering phase leading to a £1.5m bet on an unproven concept. After watching the clip, they built a working proof of concept within two hours, a fully fledged beta test within 6 weeks and ended up with an award-winning product that delights customers and is incredibly valuable to the business.
A primer on "agile" and "lean" and getting past the jargon... — Curious Catalyst, Inc.
The Weave: Participatory Process Design Guide
Participatory Process Design Guide for Strategic Sustainable Development